FAQS

Frequently asked questions

Parent questions

Your child should be dressed in comfortable clothes and trainers. Some of these sessions are indoors and others are outside, please check your activity venue and ensure appropriate clothing is worn. Please ensure your child brings a drink. Please don’t bring food to your session.
Unfortunately we do not accept Pay As You Go for extra-curricular clubs. This is due to installment payments regularly being forgotten in the past and having to chase payments. At this time we are unable to accept Pay As You Go for any of our Community sessions either. This is due to the current pandemic situation, because a child is allocated a space within a bubble group for the entire term. We may be able to return to Pay As You Go in due course for our Active Tots and Friday Night Football Community sessions.

We endeavour to support families suffering financial hardship. We do not want children to miss out on sporting opportunities because a full terms fee cannot be found all in one go. Please Contact Us to discuss your circumstances in confidence – we will make a financial plan together to enable your child/children to participate.

We do not provide refunds unless the circumstances are exceptional. However, we do not want you to pay for services you have not received and are happy to offer a credit to be used against a holiday activity, birthday party or alternative club within a six month period for any half term that has not commenced and your child can no longer attend.

Largely speaking yes. We know that parents rely on our extra-curricular clubs as part of their childcare arrangements and clubs on school sites will run regardless of weather.

Active Tots sessions are indoors so they remain unaffected.

Our Friday Night Football sessions will run unless the weather means it is dangerous for us to do so. For example; thunder and lightening, frozen surfaces or torrential rain.

Our holiday activities will run regardless of weather at Handcross Primary School & Aldwick Cricket Club. Football at Tythe Barn may be affected by severely inclement weather and you will be contacted in case of cancelled sessions.

We are unable to accept childcare vouchers. We have looked into this in great detail and unfortunately we are not eligible to join the scheme due to the wide variety of activities we provide for the entire primary age range. We hope the great value pricing of our activities will still enable you to join us.

Active Tots questions

Your child should be dressed in comfortable clothes and enclosed shoes. Our sessions are indoors, so layers are better than thick clothing in winter. Football kit is NOT required.

Please ensure you bring a drink for your child, but drinks should only be taken when “Drinks break” is called by the Coach. Please don’t bring food to your session, but you may like to have a snack at the ready for afterwards!

Classes are held indoors.

YES, you must! Parents of stage one children are asked to join in with their child and help guide them. Stage two parents must be on hand for any toileting needs, drinks break and to watch, support and celebrate your child’s/children’s successes.

Yes, we require payment termly in advance by BACS or Cash. However, if it is your child’s first time £5.00 to cover the initial session cost is fine to see how they get on, before signing up for the full term.

No. We have over 20 years experience delivering this programme and children are not ready to engage successfully with the sessions before two years of age. However you may join a waiting list in readiness for your child turning 2, up to six months in advance.

Yes, they are welcome to attend so long as they are kept away from the playing area.

Yes, you will be sent a guidance document when you sign up.

Yes, but we kindly ask no more than two adults with their child/children.

We will allocate you a class that we think is most suitable, based on the age of your child and the spaces available.

You may request a specific class time and if there’s space, we will accommodate you.

School questions

We prefer to create bespoke arrangements according to your school’s specific needs. We are very competitively priced so why not Contact Us. 

It is unlikely that we will be able to accommodate a request solely for an extra curricular club, as our Coaches will be delivering curriculum time sessions in schools in the afternoon and are usually required to stay for a club.

However, if you have a degree of flexibility as to your day and time it may be possible to accommodate your needs.

Most schools book for the academic year, however shorter booking periods, minimum one full term are available upon request.

We require one full terms notice for cancellation of services.

We require one full half terms notice for amendments to provision services.

Make an enquiry...